FAQ

How long will delivery take?


Deliveries within Ukraine can be expected to arrive on the next day of purchase or in a few days. If an order is placed over the weekend, you can expect it at the start of the following week. International deliveries Average actual timeframes of sending international postal items from Ukraine abroad. The time from the date of posting of the item in Ukraine to the moment of delivery to the addressee in the destination country, including customs clearance in Ukraine and in the destination country*:




What exactly happens after ordering?


After purchase, we at Na-Na Underwear process your order, sew it and then ship it off to you, hoping to bring you complete satisfaction.




How long will sewing take?


Estimated production time is about 7-14 working days.
But during the Sale, it may take approximately 40-60 days for the production of your order.




How much International shipping cost?


The shipping cost is 10 USD for all orders. Shipping is always free for all orders over 100 USD.




Which currency our items are in?


All prices are in US Dollars.




Do you ship to Australia/USA/Japan.....?


Of course! We ship worldwide because we want to make every woman in this world happy.




How can I pay my order?


After confirming your order you will find a button on the "Thank you page" - PAY. If you will not click this button, we will send you an invoice in your mail.
We accept only VISA or MasterCard.
We don't accept PayPal, because it's illegal in Ukraine.
If your payment will not be successful, we can propose you to send a payment via the Western Union, MoneyGram or QIWI.




Can I order a model that is not represented on the website, for example, an individual order?


You can contact us on the email and we will discuss all the details with you. Of course, you can send us a photo of your beloved model and we will say you if it's possible to sew the same items.




Return Policy


Sorry, but we don't accept any exchanges and returns. All products are non-refundable. Under the decree of the Cabinet of Ministers of Ukraine No. 172 dated 19.03.1994, lingerie can not be exchanged and returned. For more information on the resolution, you can click here: http://zakon0.rada.gov.ua/laws/show/172-94-п




Terms & Conditions


I also agree with the processing of my personal data in order to obtain interesting offers, information about new discounts, as well as other news. I’m aware that I can withdraw my consent at any time. The bank may impose a commission on the transfer of funds All expenses for the delivery of goods, as well as customs duties, are paid by the client.




Privacy Policy


We take care of your personal data, and therefore we process it according to all the requirements of the law of Ukraine, as well as – where applicable – the law of the European Union.Data processingWhen you visit our website, place your order at it, subscribe to our news and updates, require of our discounts, we ask you provide us with, in particular: your name, email address, phone number and shipping address. In the future we can also store information about: the goods you have chosen, the goods you ordered, the date of the order and the date of payment for the goods. We shall use such data for the following purposes:-processing your orders, selling and delivering our products to you;-sending you letters with our news, updates, interesting offers;-providing you with discounts on our products;-communicating with you.We also collect information (in particular, about your IP address, the pages of the website you visited) for compiling and analyzing statistics, and for the security of our website. All your personal data are processed by an individual entrepreneur Dzyuba Anastasia Vitalievna and officially employed employees under the full control of an individual entrepreneur. The grounds for processing your personal data may be:the order by you of our goods (the basis is the conclusion and execution of the contract, as well as the preliminary actions necessary for its conclusion);your explicit consent to the processing by us or a third party of your personal data (the basis is consent to processing);our commercial activities (the basis is our legitimate interest).
The terms of processing your personal data shall depend on the purpose of its processing, as well as on the applicable technology (this applies to cookies). For instance, your personal data related to the purchase and delivery of goods shall be processed within 90 (ninety) calendar days upon the date of your order. Personal data for marketing purposes shall be processed longer – up to 2 (two) years – so that you are always aware of our news, special offers, etc. We also store information about the discount provided to you at your first registration on the website for the period 6 (six) months. The terms of processing your personal data by third parties are not established by us and completely depend on their approved rules.RightsThe law of Ukraine shall grant you certain rights in the field of personal data protection. We tried to rephrase it so that, unlike complicated legalese, it was as clear as possible to you. However, you can always refer to the official text of the law on the following link: http://zakon3.rada.gov.ua/laws/show/2297-17. You’re entitled to:be aware of the source your data is collected from, where it is stored, for what purpose it’s processed, as well as the entity who «manages» the processing of such data and its location (place of residence);receive from us information about the conditions of access to your data, in particular, information about the persons your data can be transferred to;access your personal data. In particular, you can file us a request for whether we process your personal data, and — request and receive a copy of your personal data. We shall consider such requests within 30 calendar days;submit a claim with the objection of processing your personal data. You shall motivate such a requirement;demand the change or destruction of your personal data if such data is processed illegally or it is unreliable. Such a requirement shall also be motivated;protect your personal data from illegal processing and accidental loss, destruction, etc.;
appeal to the court, the Commissioner for Human Rights of the Verkhovna Rada of Ukraine or use other means of protection — if you believe that your rights have been infringed;make a reservation to limit the processing of your personal data when granting consent to the processing. Such a reservation may concern, for example, the period of processing of personal data, or its volume;withdraw the consent that you previously granted to the processing of your personal data. You’re entitled to revoke the consent only if such consent was the only basis for processing your personal data. For example, if your data is processed by us in order to deliver you the goods (in other words, to fulfill our commitment to you), you can not withdraw your consent, otherwise, we would not be able to deliver it to you;know how the automatic processing of your personal data functions (if any), as well as protection from an «automated» decision that may have consequences for you (if the decision is made by software).If you are in the territory of the European Union or in the territory of such countries as Iceland, Liechtenstein, Norway, Switzerland, then you’re also entitled to:receive information on the retention term of personal data or the criteria by which such a term can be determined;be aware of the presence/absence of the right to request from the controller the modification or deletion of personal data, or restriction or objection to the processing of personal data;receive information about the source of personal data collection (if personal data was not received from you);receive information about the basis on which you transfer to us your personal data — on the basis of law, contracts or such data is necessary for the performance of the contract, and also — what could be the consequences if you do not provide us with your personal data;«transfer» of your personal data;limit (suspend) the processing of your personal data — in cases provided for by the law of the European Union;
not to be a subject in relation to whom the decision is made in an «automated» order (as a general rule)file a complaint with the supervisory authority of the country you’re located in.Cookies«Cookies» is a small piece of data that is sent from our website (or from another domain) and is saved by a web browser on your computer, mobile phone, or other portable devices. Cookies can be used to store your passwords or other identification data, the settings for browsing the website, the products you select while ordering on the website, and for purposes such as statistics collection and marketing. Cookies saved from our website are read each time when you visit the website again, and you no longer need to re-enter passwords, select items already moved to the cart. Cookies help you to make better use of our website and also help us to better understand you — learn about your preferences and offer you personalized products. Most web browsers automatically accept cookies, however, you can change these settings. A more detailed description of how to do this can be found on the Internet by going to the website of the developer of your web browser. Unfortunately, if you disable cookies, the functionality of many websites will not be accessible to you, including the ability to order products through our website.Like many other websites, we use the following types of cookies:technical cookies. These cookies are integral to the proper functioning of our website and are used for technical purposes, such as saving the goods you selected, moving to its payment, etc. Typically, these cookies are «session» cookies, that is, stored until the moment you closed the web browser, and when it is closed — deleted;functional cookies. These cookies allow our website to store logins, select a language, your location, and so on — for more convenient use of your website. Such cookies are stored quite a long time on your computer;marketing cookies. These cookies are used by us to bring our products closer to you. Such cookies help us to personalize your preferences and offer only those products that you are interested in. These cookies are also stored long enough on your computer.
We provide an opportunity for other organizations through our website to post cookies on your device so that third parties can receive information about your preferences. Such personal data is processed in accordance with the processing rules for such third parties.Our website, in particular, uses Google Analytics, the service provided by Google Inc. This service uses cookies to make it easier for us to analyze your use of our website. The generated information is usually transmitted and stored by Google Inc. on servers that are in the United States of America. Google Inc. processes such information in an automated mode and in our interests, we, in turn, based on the results of the analysis of reports, better understand your interests and needs both in our products and in the usability of our website. According to the law of Ukraine Google Inc. is the manager of personal data, and according to the law of the European Union — a processor. If you wish to delete all data that was collected about you on this website by Google Inc., click here. You can find a full list of cookies, the terms of its storage, by whom it is installed and for what purpose, — here.SecurityWe value your personal data and therefore we are serious about its processing. We use adequate methods of protecting personal data and make sure that the access to it is limited.LinksOn our website, we can post links to other websites, in particular to our pages on social networks. In this case, we do not establish the rules for processing your personal data, which can be collected on such websites or social networks, and we can not be responsible for such processing. For more detailed information you can familiarize yourself with the privacy rules of the respective websites and social networks





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